There is a way to control the recording voice level of the local phone. In cases where the remote phone generate a loud voice making the local phone sound very low, all you need to do is to Increase the recording Gain level located in the "Device Control… more »

The following is the Vendor and Device Id's for our diffenet products. To properly identify your device do the following:when the device is plugged in open the device manager (in the control panel).right click on the usb device and select "proper… more »